Support
Answers to the common questions, and how to reach us.
Getting started
Does Cathode TV come with channels?
No. Cathode TV is a player. You add a playlist from your own IPTV provider — an M3U or M3U8 link, or Xtream Codes login details — and Cathode TV turns it into a guide.
How do I add my provider?
The first time you open the app, the setup walks you through adding a source. Later, add more in Settings. On Apple TV you can send a long link from Cathode TV on your iPhone instead of typing it with the remote.
My channels load, but the guide is empty.
Check that your provider includes a guide (XMLTV) link, or add an EPG URL to your playlist in Settings. Cathode TV can also match a public guide to your channels. Some providers only publish a day or two of listings, so the guide can't go further ahead than they do.
Can I move my setup to a new device?
Yes. Choose Restore from another device during setup, or turn on iCloud sync so favourites and settings follow you.
Recordings
How do recordings work?
Recordings run on Cathode TV Server, a companion app for your Mac. Start it, and Cathode TV finds it on your network automatically (or connect it manually in Settings). You can then record from the guide, set a Series Pass and watch recordings on any of your devices.
The app can't find my server.
Make sure the Mac is awake and on the same network, and that you allowed Cathode TV to use the local network when it asked. You can change that later in your device's Privacy & Security settings.
Purchases
What does Premium unlock?
Without Premium the whole app works, with 5 minutes of playback a day. Premium is a one-time $19.99 purchase that removes the limit on every Apple device signed in to your Apple ID. There's no subscription.
I bought Premium but the app says I haven't.
Make sure you're signed in with the same Apple ID you bought it with, then open the Premium screen and tap Restore Purchase.
How do I get a refund?
App Store purchases are refunded by Apple. Request one at reportaproblem.apple.com.
The beta
How do I join?
Email support@cathodetv.app with the devices you'd test on and we'll send a TestFlight invite.
How do I report a bug?
In TestFlight, take a screenshot and share it as feedback, or use Send Beta Feedback in the TestFlight app. Say what you did, what you expected, and which device you were on.
Still stuck?
Email support@cathodetv.app. Tell us your device, what you were trying to do and what happened. Please don't send playlist links or passwords.